Sustaining Excellence

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UCSD Total Quality Management & Business Process Redesign

• NACUBO Higher Education Award Entry: Beyond Reengineering, Implementing the Balanced Scorecard in Higher Education
• Data Warehouse Project
Develop a comprehensive core system data warehouse, spearheading the implementation of Client/Server technology.
• Employee Support Services (ESS)
To provide a resource network for employees, supervisors and managers.
• Time Data Gathering Team
Eliminate PTR by providing electronic means for transferring hours to PPS which also includes finding althernative means for effort reporting.
• SPEAR
Sponsored Projects Excellence Achieved through Redesign.
• Bill R Us
Evaluate for effective communication, the content, format, and processing of the customer billing statements.
• Classification Process Team
Propose ways to streamline and modify the classification procedure.
• Conflict Resolution Team
Investigate the stramlining and modification of the UCSD Conflict Resolution process.
• Hiring Process Team
Ensure that HR's administrative processes add value to UCSD, foster a relationship of shared responsibility with their customers, and support the concept of creative innovation.
• Organizational Assessment, Benefits Office
The organization assessment model describes five essential components including planning, data gathering, analysis, implementation, and ongoing feedback.
• Procurement Process Reengineering Team
Initiate positive and innovative remodeling of UCSD's procurement and payment activities.
• Screen Scraping Project
Develop a graphical user interface (GUI) front end to main frame based systems.

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