This section contains charts of annual customer satisfaction surveys completed
by a sampling of faculty and staff in academic and administrative departments for evaluating the
services of 32 Business Affairs units. Evaluators are requested to answer survey
questions on the units with which they had interaction in the previous twelve months.
"Percent Evaluating" shows the percent of respondents evaluating each of the 32
units. "N =" indicates the number of surveys completed and returned.
"Top/Bottom 2-Box Ratio" is the number of persons scoring 4 or 5 satisfaction
levels (Very and Extremely Satisfied) divided by the number of persons scoring
1 or 2 satisfaction levels (Not at All and Not Very Satisfied).
Questions can be directed to Angela Song at extension x21815.
