Overview

6/8/99

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Table of Contents

The Balanced Scorecard

Role of Balanced Scorecard in This Business Framework

Business Mission

Balanced Scorecard Examples

The Balanced Scorecard: Financial Perspective

Scan Client Environment

The Balanced Scorecard: Innovation & Learning Perspective

What Have Been the Results?

Million Dollar Challenge Program

Carpet Procurement Program

Custodial - Conditions in 1994

Custodial - Results in 1998

Travel Reimbursement--1996

Travel Reimbursement--1998

Characteristics of the Framework

Things That Can Go WrongWith This Framework

Critical for Success of this Framework

Envisioned Values & Behaviors

Envisioned Values & Behaviors

Envisioned Values & Behaviors

Envisioned Values & Behaviors

Envisioned Values & Behaviors

Envisioned Values & Behaviors

Envisioned Values & Behaviors

Group and IndividualPerformance Expectations

Group and IndividualPerformance Expectations

Performance Evaluation Criteria:

Performance Evaluation Criteria:

Performance Evaluation Criteria:

Performance Evaluation Criteria:

Redelegation Results

Author: Steven W. Relyea