PPT Slide

Benefits

Top/Bottom 2-Box Ratio

99': 8.3 8.2 3.6 4.3 6.8 4.6 15.8 10.2 6.7

97': 5.0 4.5 2.6 3.1 3.7 3.2 5.3 5.3 3.5

94': 2.2 2.6 1.3 1.8 1.9 1.1 2.4 3.0 1.6

Percentage Evaluating: 1999 = 60

1997 = 60

1994 = 53

N = 354 for 1999

372 for 1997

333 for 1994

Extremely

Very

Somewhat

Not Very

Not At All

Satisfaction

Mean Score

UCSD CUSTOMER SATISFACTION SURVEY: 1994 - 1997 - 1999

Overall

22.6

43.9

25.5

6.6

1.4

2 Box

Ratio

Overall

Rating

Attributes