Overview

5/7/99


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Table of Contents

PPT Slide

PPT Slide

Overview

Background on UCSD

A Research Powerhouse

UCSD’s Impact on San Diego

Shrinking State Revenues

The Problem

Our Strategy:

The Balanced Scorecard

The Balanced Scorecard: Financial Perspective

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PPT Slide

The Balanced Scorecard: Innovation & Learning Perspective

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What We Needed To Do

Custodial - Conditions in 1994

Custodial - Results in 1998

Travel Reimbursement--1996

Travel Reimbursement--1998

Payroll -- Conditions in 1995

Payroll -- Results in 1998

Sustaining Excellence: A Focus on Quality

Trends Since 1994

University of California, San Diego

Author: Steven W. Relyea